Time:1-4PM

Location: New Horizons Computer Learning Centers, 14115 Farmington Road, Livonia, MI 48154

Presenter: Vernon L. Palango, ITSM Consulting & Training Practice Principal, InteQ Corporation

Topic Summary: Have you ever tried to implement a tool to support IT Service Management?  Did it perform to your expectations?  Does your IT/Support Center ever feel like they are the “cobbler’s children?”  If so, find out how taking advantage of SaaS technology for your support solutions may help solve your problems.  In this one-hour presentation, you will learn:

• Why SaaS offers an advantage to IT organizations.
• Why SaaS is specifically well suited to the service desk.
• What should your approach be to implementing your Service Desk utilizing SaaS.

Speaker BIO:

Vernon Palango is the Practice Principal for ITSM Consulting and Training at InteQ headquartered in Bedford, MA, where he leads the Service Management Consulting and Training Organization. In this role, Vern delivers Advisory consulting to InteQ customers and is the Course Director for InteQ’s accredited ITIL training curriculum. He has over 25 years of IT experience as IT Director, Data Center Manager, NSM Consultant and IT Architect. During his career, Vern has perfected his expertise in the following areas: ITSM (IT Service Management) strategies, ITIL processes, NSM (Network and System Management) solutions, Server and Database Architecture, and IT Automation development.  Over the past several years, he has managed external customer and IT process consulting engagements utilizing ITSM/ITIL practices. He is certified as ITIL Service Manager (IT Master/ITIL Expert) V2/V3 and is certified by the Information Systems Examination Board (ISEB). His speaking experience includes delivering Seminars for HDI Chapters nationwide, HDI 2009 and 2010 Annual Conference, Foundations and Service Manager Training and delivers webinars and executive briefings on behalf of InteQ regularly.